Frequently Asked Questions
How can I contact Belladrm? You can send us an email at info@belladrm.com, where our customer service team will be happy to assist you with anything you need.
Do you ship worldwide? Yes.
Where do you ship from? We ship from different warehouses located globally to ensure the availability of our pet products.
Can I change or cancel my order? As our goal is to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing the order. All requests received after this time will be denied. If this time has passed, you can return the order for a full refund once you have received it.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed? All orders are handled and shipped from our warehouse. Please note that processing may take slightly longer than usual during holidays and sale seasons. We process orders from Monday to Friday. Orders are prepared within 1 to 3 business days from the date of purchase and are shipped the day after processing. We do not ship on weekends.
How long will it take for my order to arrive? Due to the high demand for our pet products, orders may take between 1 and 3 weeks to arrive at their destination.
What happens if I don't receive my order? If you do not receive your order within 30 days of being shipped, you are entitled to request a full refund.
Will I be charged customs and taxes? The prices displayed on our website do not include taxes. This means that you may be liable to pay local duties and taxes once you receive your order. Import taxes, duties, and related customs fees are charged once the package reaches its final destination and are determined by your local customs office. Payment of these charges is your responsibility. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.
How do I return an item? Please contact us by writing to info@belladrm.com to manage your return.
What if the items I received are defective, incorrect, or damaged? Please contact us immediately if you have received incorrect, damaged, or missing merchandise. Include your order number, photos of the items, and all related references when you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund? All refunds will be credited to your original payment method. If you paid with a credit or debit card, the refund will be sent to the card-issuing bank within 7 to 10 business days after receiving the returned item or cancellation request. If you have questions about when the credit will appear in your account, please contact your card-issuing bank. If you have not yet received the money, we recommend contacting your bank or card company, as it can often take some time before the refund is officially processed.